Section R14-2-1909. Customer Account Freeze

A.      A Customer account freeze prevents a change in a Sub- scriber’s intraLATA and interLATA Telecommunications Company selection until the Subscriber gives consent to lift the freeze to the local exchange company that implemented the freeze.

B.       A local exchange company that offers a freeze shall do so on a nondiscriminatory basis to all Subscribers.

C.      A Telecommunications Company that offers information on freezes shall clearly distinguish intraLATA and interLATA telecommunications services.

D.      A local exchange carrier shall not implement or remove a freeze without authorization obtained consistent with R14-2- 1904 and verification consistent with R14-2-1905. However, a local exchange carrier shall remove a freeze if authorized by the subscriber in a three-way conference call meeting the requirements of 47 C.F.R. 64.1190(e)(2) incorporated by refer- ence. This reference to 47 C.F.R. 64.1190(e)(2) is to the ver-

sion in effect as of January 1, 2004 and no future editions or amendments. Copies of 47 C.F.R. 64.1190(3)(2) are available from the Federal Communications Commission at 445 12th Street SW, Washington D.C. 20554 and at the offices of the Arizona Corporations Commission at 1200 W. Washington Street, Phoenix, Arizona 85007 and online at www.gpoac- cess.gov and are on file with the Office of the Secretary of State.

E.       A Telecommunications Company shall not charge the Cus- tomer for imposing or removing a freeze except under a Com- mission approved tariff.

F.       A Telecommunications Company shall maintain records of all freeze authorizations and repeals for the duration of the Cus- tomer account freeze or at least 24 months following the can- cellation of the Customer account freeze or discontinuance of service provided to that account.

Historical Note

New Section made by final rulemaking at 10 A.A.R.

2409, effective July 23, 2004 (Supp. 04-2).