Section R14-2-1908. Notice of Subscriber Rights

A.      A Telecommunications Company shall provide to each of its Subscribers notice of the Subscriber’s rights regarding Unau- thorized Changes and Unauthorized Charges.

B.       The Subscriber notice shall include the following:

1.        The name, address and telephone numbers where a Sub- scriber can contact the Telecommunications Company;

2.        A Telecommunications Company is prohibited from changing telecommunications service to another com- pany without the Subscriber’s permission;

3.        A Telecommunications Company that has switched tele- communications service without the Subscriber’s permis- sion is required to pay all charges associated with returning the Customer to the original Telecommunica- tions Company as promptly as reasonable business prac- tices will permit, but no later than 30 business days from the Subscriber’s request;

Corporation Commission – Fixed Utilities

4.        An Unauthorized Carrier shall absolve a Subscriber of all unpaid charges which were incurred during the first 90 days of service provided by the Unauthorized Carrier;

5.        If a Subscriber incurred charges for service provided during the first 90 days of service with the Unauthorized Carrier, the Unauthorized Carrier shall forward the rele- vant billing information to the original Telecommunica- tion Company. The original Telecommunications Company may not bill the Subscriber for unauthorized service charges during the first 90 days of the Unautho- rized Carrier’s service but may thereafter bill the Sub- scriber at the original Telecommunications Company’s rates;

6.        If a Subscriber has paid charges to the Unauthorized Car- rier, the Unauthorized Carrier must pay 100% of the charges to the original  Telecommunications Company and the original Telecommunications Company shall apply the 100% as credit to the Customer’s authorized charges;

7.        A Subscriber who has been slammed can contact the Unauthorized Carrier to request the service be changed back in accordance with R14-2-1907;

8.        A Subscriber who has been slammed can report the Unauthorized Change to the Arizona Corporation Com- mission;

9.        The name, address, web site, and toll free consumer ser- vices telephone number of the Arizona Corporation Com- mission; and

10.     A Subscriber can request their local exchange company place a freeze on the Customer’s long distance telecom- munications service account.

C.      Distribution, language, and timing of notice.

1.        A Telecommunications Company shall provide the notice described in this Section to new Customers at the time service is initiated, and upon a Subscriber’s request.

2.        A Telecommunications Company that publishes a tele- phone directory or contracts for publication of a tele- phone directory, shall arrange for the notice to appear in the white pages of its annual telephone directory.

3.        A Telecommunications Company with a web site shall display the notice described in this Section on the com- pany’s web site.

4.        The notice of subscriber rights described in this Section shall be written in both English and Spanish.

Historical Note

New Section made by final rulemaking at 10 A.A.R.

2409, effective July 23, 2004 (Supp. 04-2).