Section R9-21-309. Selection of Service Providers

A.       Within seven days of the distribution of the ISP to the service providers identified in the ISP, the case manager, after consul- tation with the clinical team and the provider, shall determine whether each of these providers are capable of serving the cli- ent.

1.        A service provider shall not refuse to serve a client except for good cause related to the inability of the service pro- vider to safely and professionally meet the client’s needs as identified in the ISP, or except for Department contrac- tual limitations.

2.        If a service provider believes it is incapable of meeting the client’s needs or of implementing the ISP, the pro- vider shall inform the case manager in writing within five days of receipt of the ISP. A service provider shall specify the reasons for its conclusion.

B.       If the clinical team determines that a housing, residential or vocational service provider identified in the ISP is not capable of serving the client, the case manager shall, with the approval of the clinical team, identify another provider who is qualified to provide the services identified in the client’s ISP, introduce the client to the new service provider, and modify the ISP as needed.

C.       If the clinical team determines that an  identified provider, other than a housing, residential or vocational service provider, is not capable of serving a client, the case manager shall, with the approval of the clinical team, identify another provider that is qualified to provide the services identified in the client’s ISP. The case manager shall promptly distribute the ISP to the alternative service provider.

D.       All selected service providers shall sign the ISP and imple- ment the identified services.

Historical Note

Adopted under an exemption from A.R.S. Title 41, Chap- ter 6 pursuant to Laws 1992, Ch. 301, § 61, effective October 7, 1992; received in the Office of the Secretary of State October 14, 1992 (Supp. 92-4). Amended by

exempt rulemaking at 9 A.A.R. 3296, effective June 30,

2003 (Supp. 03-2).