Section R9-21-210. Policies and Procedures of Service Providers

A.       A mental health agency may establish policies and procedures for the provision of behavioral health services or community services that are consistent with Articles 1 through 5 of these rules and with all other requirements of Arizona law. No pol- icy or procedure may restrict any right protected by these rules.

B.       The mental health agency shall inform all prospective clients of its policies and procedures prior to the client or, if applica- ble, the client’s guardian giving informed consent to the cli- ent’s admission to the program according to R9-21- 206.01(A)(3).

C.       If a client acts in a manner that is seriously in disregard of a reasonable policy, the agency director shall make all reason- able efforts to respond to the situation, including making rea- sonable accommodation to the program’s policy if the client’s failure to conform to a reasonable policy is due to the client’s disability.

Historical Note

Adopted under an exemption from A.R.S. Title 41, Chap- ter 6 pursuant to Laws 1992, Ch. 301, § 61, effective October 7, 1992; received in the Office of the Secretary of State October 14, 1992 (Supp. 92-4). Amended by

exempt rulemaking at 9 A.A.R. 3296, effective June 30,

2003 (Supp. 03-2).