Section R9-10-1707. Patient Rights

A.      An administrator shall ensure that:

1.        The requirements in subsection (B) and the patient rights in subsection (C) are conspicuously posted on the prem- ises;

2.        At the time of admission, a patient or the patient’s repre- sentative receives a written copy of the requirements in subsection (B) and the patient rights in subsection (C); and

3.        Policies and procedures include:

a.         How and when a patient or the patient’s representa- tive is informed of patient rights in subsection (C), and

b.        Where patient rights are posted as required in sub- section (A)(1).

B.       An administrator shall ensure that:

1.        A patient is treated with dignity, respect, and consider- ation;

2.        A patient is not subjected to:

a.         Abuse;

b.        Neglect;

c.         Exploitation;

d.        Coercion;

e.         Manipulation;

f.         Sexual abuse;

g.        Sexual assault;

h.        Seclusion;

i.         Restraint;

j.         Retaliation for submitting a complaint to the Depart- ment or another entity; or

k.        Misappropriation of personal and private property by the unclassified health care institution’s person- nel members, employees, volunteers, or students; and

3.        A patient or the patient’s representative:

a.         Is informed of the patient complaint process;

b.        Consents to photographs of the patient before the patient is photographed, except that a patient may be photographed when admitted to a health care institu- tion for identification and administrative purposes; and

c.         Except as otherwise permitted by law, provides writ- ten consent to the release of information in the patient’s:

i.         Medical record, or

ii.        Financial records.

C.      A patient has the following rights:

1.        Not to be discriminated against based on race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis;

2.        To receive services that support and respect the patient’s individuality, choices, strengths, and abilities;

3.        To receive privacy in care for personal needs;

4.        To review, upon written request, the patient’s own medi- cal record according to A.R.S. §§ 12-2293, 12-2294, and 12-2294.01;

5.        To receive a referral to another health care institution if the provider is not authorized or not able to provide phys- ical health services or behavioral health services needed by the patient; and

6.        To receive assistance from a family member, representa- tive, or other individual in understanding, protecting, or exercising the patient’s rights.

Historical Note

Adopted effective July 6, 1994 (Supp. 94-3). Section repealed; new Section made by exempt rulemaking at 19

A.A.R. 2015, effective October 1, 2013 (Supp. 13-2). Amended by exempt rulemaking at 20 A.A.R. 1409, pur-

suant to Laws 2013, Ch. 10, § 13; effective July 1, 2014

(Supp. 14-2).