Section R4-12-304. Telephone price disclosures requirement

A.      Each funeral establishment shall tell persons who contact the establishment by telephone and ask about terms, conditions or prices of funeral goods or funeral services offered that price information is available over the telephone. The funeral estab- lishment shall provide accurate information from the funeral price list required by R4-12-305 which reasonably answers the question and any other information which reasonably answers

the question about the retail prices of funeral goods or funeral services readily available for sale to the caller.

B.       If the caller requests a funeral price list, the funeral establish- ment shall mail its funeral price list required by R4-12-305 to the caller. If a funeral establishment mails a funeral price list to a caller, it may charge a reasonable postage and handling fee not to exceed two dollars. The establishment shall mail the price list to the caller within five days after receipt of the han- dling charge, or if the establishment does not require a han- dling charge, within seven days after the caller’s price list request.

Historical Note

Adopted effective January 2, 1985 (Supp. 85- 1).