Section R14-2-306. Service lines and establishments

A.      Priority and timing of service establishments

1.        After an applicant has complied with the utility’s applica- tion and deposit requirements and has been accepted for service by the utility, the utility shall schedule that cus- tomer for service establishment.

2.        Service establishments shall be scheduled for completion within five working days of the date the customer has been accepted for service, except in those instances when the customer requests service establishment beyond the five working day limitation.

3.        When the utility has made arrangements to meet with a customer for service establishment purposes and the util- ity or the customer cannot make the appointment during

the  prearranged   time,  the  utility  shall  reschedule   the establishment to the satisfaction of both parties.

4.        Each utility shall schedule service establishment appoint- ments within a maximum range of four hours during nor- mal working hours, unless another time-frame is mutually acceptable to the utility and the customer.

5.        Service establishments shall be made only by qualified utility service personnel.

6.        For the purposes of this rule, service establishments are where the customer’s facilities are ready and acceptable to the utility and the utility needs only to install or read a meter or turn the service on.

B.       Service lines

1.        Customer provided facilities

a.         An applicant for services shall be responsible for the safety and maintenance of all customer piping from the point of delivery.

b.        Meters shall be installed in a location suitable to the utility where the meters will be safe from street traf- fic, readily and safely accessible for reading, testing and inspection, and where such activities will cause the least interference and inconvenience to the cus- tomer. The customer shall provide, without cost to the utility, at a suitable and easily accessible loca- tion, sufficient and proper space for the installation of meters.

c.         Where the meter or service line location on the cus- tomer’s premises is changed at the request of the customer or due to alterations on the customer’s premises, the customer shall provide and have installed at his expense all customer piping neces- sary for relocating the meter and the utility may make a charge for moving the meter and/or service line.

2.        Company provided facilities

a.         Each utility shall file for Commission approval, a service line tariff which defines the maximum foot- age and/or equipment allowance to be provided by the utility at no charge; the maximum footage and/or equipment allowance may be differentiated by cus- tomer class.

b.        Any service line in excess of that allowed at no charge shall be paid by the customer as a contribu- tion in aid of construction.

3.        Easements and rights-of-way

a.         Each customer shall grant adequate easement and right-of-way satisfactory to the utility to ensure proper service connection. Failure on the part of the customer to grant adequate easement and right-of- way shall be grounds for the utility to refuse service.

b.        When a utility discovers that a customer or his agent is performing work or has constructed facilities adja- cent to or within an easement or right-of-way and such work, construction or facility poses a hazard or is in violation of federal, state or local laws, ordi- nances, statutes, rules or regulations, or significantly interferes with the utility’s access to equipment, the utility shall notify the customer or his agent and shall take whatever actions are necessary to elimi- nate the hazard, obstruction or violation at the cus- tomer’s expense.

Historical Note

Adopted effective March 2, 1982 (Supp. 82-2).