Section R14-2-204. Minimum Customer Information Requirements

A.      Information for residential customers

1.        A utility shall make available upon customer request not later than 15 days from the date of request a concise sum- mary of the rate schedule applied for by such customer. The summary shall include the following:

a.         The monthly minimum or customer charge, identify- ing the amount of the charge and the specific amount of usage included in the minimum charge, where applicable.

b.        Rate blocks, where applicable.

c.         Any adjustment factor and method of calculation.

2.        The utility shall to the extent practical identify its tariff that is most advantageous to the customer and notify the customer of such prior to service commencement.

3.        In addition, a utility shall make available upon customer request, not later than 60 days from date of service com- mencement, a concise summary of the utility’s tariffs or the Commission’s rules and regulations concerning:

a.         Deposits

b.        Termination of service

c.         Billing and collection

d.        Complaint handling.

4.        Each utility upon request of a customer shall transmit a written statement of actual consumption by such cus- tomer for each billing period during the prior 12 months unless such data is not reasonably ascertainable.

5.        Each utility shall inform all new customers of their right to obtain the information specified above.

B.       Information required due to changes in tariffs

1.        Each utility shall transmit to affected customers a concise summary of any change in the utility’s tariffs affecting those customers.

2.        This information shall be transmitted to the affected cus- tomer within 60 days of the effective date of the change.

Historical Note

Adopted effective March 2, 1982 (Supp. 82-2). Amended by an emergency action effective August 10, 1998, pursu- ant to A.R.S. § 41-1026, in effect for a maximum of 180 days (Supp. 98-3). Emergency amendment replaced by exempt permanent amendment effective December 31, 1998 (Supp. 98-4). Amended by exempt rulemaking at 5

A.A.R. 3933, effective September 24, 1999 (Supp. 99-3).

Note

Editor’s Note: The following Section was amended under an exemption from the Attorney General approval provisions of the Arizona Administrative Procedure Act (State ex. rel. Corbin v. Arizona Corporation Commission, 174 Ariz. 216 848 P.2d 301 (App. 1992)), as determined by the Corporation Commission. This exemption means that the rules as amended were not approved by the Attorney General.