Section R14-2-2007. Notice of Subscriber Rights

A.      A Telecommunications Company shall provide to each of its Subscribers a notice of the Subscriber’s rights regarding Unau- thorized Charges.

B.       The notice may be combined with the notice required by R14- 2-1908.

C.      The notice shall include the following:

1.        The name, address and telephone number where a Sub- scriber can contact the Telecommunications Company;

2.        A statement that a Telecommunications Company is pro- hibited from adding products and services to a Cus- tomer’s account without the Subscriber’s authorization;

3.        A statement that the Telecommunications Company is required to return the service to its original service provi- sions if an Unauthorized Charge is added to a Customer’s account;

4.        A statement that the Telecommunications Company shall not charge for returning the Customer to their original service provisions;

5.        A statement that the Telecommunications Company must refund or credit, at the Customer’s option, to the Cus-

Corporation Commission – Fixed Utilities

tomer any amount paid for any Unauthorized Charge. If any Unauthorized Charge  is not refunded or  credited within two billing cycles, the Telecommunications Com- pany shall pay interest on the amount of any Unautho- rized Charges at an annual rate established by the Commission until the Unauthorized Charge is refunded or credited;

6.        A statement that a Customer who has been crammed can report the Unauthorized Charge to the Arizona Corpora- tion Commission; and

7.        The name, address, web site, and toll-free consumer ser- vices telephone number of the Arizona Corporation Com- mission.

D.      Distribution, language, and timing of notice.

1.        A Telecommunications Company shall provide the notice described in this Section to new Customers at the time service is initiated, and upon Subscriber’s request.

2.        A Telecommunications Company that publishes a tele- phone directory or contracts for publication of a tele- phone directory, shall arrange for the notice to appear in the white pages of its annual telephone directory.

3.        A Telecommunications Company with a web site shall display the notice described in this Section on the com- pany’s web site.

4.        The notice of subscriber rights described in this Section shall be written in both English and Spanish.

Historical Note

New Section made by final rulemaking at 10 A.A.R.

2409, effective July 23, 2004 (Supp. 04-2).