Section R14-2-2005. Authorization Requirements

A.      A Telecommunications Company shall record the date of a service request and shall obtain from the Subscriber requesting a product or service the following:

1.        The name and telephone number of the Customer,

2.        Verification that Subscriber is authorized to order the product or service, and

3.        Explicit Subscriber acknowledgement that the charges will be assessed on the Customer’s bill.

B.       A Telecommunications Company shall communicate the fol- lowing information to a Subscriber requesting a product or ser- vice:

1.        An explanation of each product or service offered,

2.        An explanation of all applicable charges,

3.        A description of how the charge will appear on the Cus- tomer’s bill,

4.        An explanation of how a product or service can be can- celled, and

5.        A toll-free telephone number for Subscriber inquiries.

C.      The authorization required by R14-2-2005(A) and the commu- nications required by R14-2-2005(B) shall be given in all lan- guages used at any point in the sales transaction. At the beginning of any sales transaction, the Telecommunications Company must offer to conduct the transaction in English or Spanish and must comply with the Customer’s choice or shall not complete the transaction.

D.      During each contact in which the Telecommunications Com- pany offers to establish residential service or in which a person requests the establishment of residential service, the Telecom- munications Company shall inform the subscriber of the cost of “basic local exchange telephone service” as defined in R14- 2-1201(6), if provided. A Telecommunications Company shall not use the term “basic” or any other misleading language in describing any product or service. The term “basic” can only be used for a plan that includes only basic local exchange tele- phone service.

E.       The individual Subscriber authorization record shall be main- tained by the Telecommunications Company for 24 months.

Historical Note

New Section made by final rulemaking at 10 A.A.R.

2409, effective July 23, 2004 (Supp. 04-2).